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book your free valuation

contact us

Use this page to find your nearest Brown & Merry estate agency office. Your local team should be able to help you with any queries you may have.

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your local agent

our national network of over 320 estate agency branches in England, Scotland and Wales can help get you moving.

are you thinking of selling or letting?

book free valuation

other key contacts

head office

Sequence (UK) Limited 
Cumbria House, 
16-20 Hockliffe Street 
Leighton Buzzard 
Bedfordshire 
LU7 1GN 

press office

contact our national press office team for assistance with all media enquiries

careers

Interested in working with us, view our vacancies across our network and functions

general lettings 
enquiries

for general lettings enquiries please contact your local branch or our central lettings team on shown below:

feedback

any comments you have about our website or the service we provide we would like to hear from you, use the email link below

find your local branch

your nearest office is always the best place to start. Enter your postcode or town in the form above

complaints


Select from the list below which department you require, then you'll gain access to the key contact details and supporting complaints leaflets too.
Residential estate agency sales
For complaints relating to buying and selling property.

Residential Estate Agency Sales

Sequence (UK) Limited
Cumbria House, 16-20 Hockliffe street
Leighton Buzzard
Bedfordshire
LU7 1GN
Mortgage services
for complaints relating to mortgage services
  
Mortgage and Insurance Services (including Lettings Insurance) 

Customer Relations Department 
Sequence (UK) Limited 
16-20 Hockliffe Street 
Leighton Buzzard 
Bedfordshire 
LU7 1GN 
Lettings
If you have a LETTINGS complaint (relating to renting a property)
 
Sequence Residential Lettings 

Customer Services 
1st Floor 
907 Walsall Road 
Great Barr 
Birmingham 
B42 1TN 
For RESIDENTIAL SALES and LETTINGS complaints - In the event that our company complaints procedure has been exhausted and you still remain dissatisfied please contact: 

The Property Ombudsman, Milford House, 43-55 Milford Street, Salisbury, Wiltshire SP1 2BP 

If your MORTGAGE SERVICES complaint is not dealt with to your satisfaction or we do not issue you with a Final Response within eight weeks, you may refer it to the Financial Ombudsman Service.

The Financial Ombudsman Service provides a free and independent service for consumers and can be contacted at:

The Financial Ombudsman Service, Exchange Tower, London, E14 9SR 

Under EU regulation, from 15 February 2016, for products and services bought online you have the right to refer any complaint to the Online Dispute Resolution platform (ODR) who can put you in touch with the right body to help resolve your complaint.  The ODR will still refer you to the Financial Ombudsman Service as the alternative dispute resolution body. The Financial Ombudsman Service will refer you back to our complaints process unless you’ve already been through this. So you might prefer to go straight to the Financial Ombudsman Service after you’ve been through our complaints process. If you decide to use the ODR platform, when you complete the form online please include the following e-mail address as our contact point: customerrelations@sequencehome.co.uk

social media

Follow us on social media for all the latest news, events and property post.
sellers - be in control with myaccount
  • approve your property particulars
  • manage your move
  • keep in contact with your agent
  • view online performance of your property

buy at auction

Auctions are the alternative way to buy or sell a property. 

We run property auctions all-year round via our regional auction teams. View our auctions page to see when our next auctions are taking place.


how can we
help you?
  • auctions
  • conveyancing
  • energy performance certificates
  • mortgage service
  • survey and valuation