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Brown & Merry Estate Agents in Tring

41 High Street
TRING
Hertfordshire
HP23 5AB
get directions to our office we're currently: closed
times
Monday
09:00 - 18:00
Tuesday
09:00 - 18:00
Wednesday
09:00 - 18:00
Thursday
09:00 - 18:00
Friday
09:00 - 17:00
Saturday
09:00 - 17:00
Sunday
Closed
Brown & Merry Estate agents established in 1832 with a reputation that is second to none. Part of a large network of offices nationwide.

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branch news Looking for a BRAND NEW HOME ? Here at Brown & Merry, Tring we have several sites, call 01442 824133 for more information

our Tring branch

Brown & Merry estate agents in Tring would be delighted to SELL or LET your home.

Open since 1832, Brown & Merry are one of Tring's longest established estate agents. We strive to deliver a service that is bespoke and personal to you and your property. Therefore, you may find our processes a little ...

why choose us?

  • Prominent Office Location in The Heart Tring Market Town
  • Branch Manager Alan Dempsey has 19 years estate agency experience
  • Tailored marketing packages to suit all needs - call today to see how we can help you.
  • Successful, well established Lettings Department - EXPERIENCED STAFF, ARLA PROPERTYMARK QUALIFIED
  • Not moving? No problem! Eilish, our Mortgage Consultant can help you with all your remortgaging needs, call now for an appointment.
  • LAND & NEW HOME DEPARTMENT - Dedicated department with a wealth of experience on hand if required.
  • FULL PROPERTY MANAGEMENT SERVICES & PROFESSIONAL INVENTORIES
  • IN HOUSE MORTGAGE CONSULTANT - Eilish can help you with your mortgage and cost of moving, as well as our UNIQUE help to find service.
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thinking of selling or letting? book a free valuation

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meet the team

Alan Dempsey
Alan Dempsey
Branch Manager

Alan is the Branch Manager at Tring with 17 years experience in estate agency having worked in He...

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Alan is the Branch Manager at Tring with 17 years experience in estate agency having worked in Hertfordshire, Buckinghamshire, Berkshire and Hampshire. His passion for houses ensures that the clients needs are met and ultimately that customer service go hand in hand with success.

Marcus Langton
Marcus Langton
Senior Negotiator

I have a wealth of estate agency experience having worked in the London market and more recently ...

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I have a wealth of estate agency experience having worked in the London market and more recently Europe and Dubai, Having worked in Tring for the last 2 years I feel my local knowledge is key to understanding the needs of a client and will be on hand to offer professional friendly advice in securing a purchase or sale.

Yvonne Nichols
Yvonne Nichols
Sales Co-Ordinator

Yvonne is certainly the most experienced and knowledgeable member of the team and began her caree...

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Yvonne is certainly the most experienced and knowledgeable member of the team and began her career in estate agency in 1969. Her attention to detail and customer driven focus allows her to provide a tremendous level of service. Yvonne’s experience is invaluable to the Tring team!

Joanne Wallis
Joanne Wallis
Lettings Manager

Jo began her lettings career in 1999 and has worked for Brown & Merry as Lettings Manager in Trin...

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Jo began her lettings career in 1999 and has worked for Brown & Merry as Lettings Manager in Tring since 2008. During her time at Brown and Merry Jo has built up a wealth of knowledge of the local area, grown the lettings portfolio including many loyal landlords and continues to keep up with current lettings legislation. Her friendly approach and high level of customer service make her a valued member of staff.

Emily Walker
Emily Walker
Lettings Negotiator

Emily has recently joined Brown & Merry Lettings department, after seven years of working in the ...

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Emily has recently joined Brown & Merry Lettings department, after seven years of working in the service industry she brings drive and a high level of quality customer service to the team.

Gemma Bryant
Gemma Bryant
Mortgage Services Consultant

Gemma is a qualified mortgage consultant and has a passion for providing the best possible level ...

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Gemma is a qualified mortgage consultant and has a passion for providing the best possible level of customer service to all her client. Gemma has a passion to help people move into their new homes and will always strive to go above and beyond to find the right mortgage for her clients.

Helen Boyd
Helen Boyd
New Homes Manager

“Helen is our New Homes Manager who has been in the industry for over 10 years. She has exception...

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“Helen is our New Homes Manager who has been in the industry for over 10 years. She has exceptional knowledge of the property industry with a keen eye for development.”

find us

what's happening

at Brown & Merry Tring

To find out more about any of our upcoming events please feel free to give us a call: 01442 824133

thinking of selling or letting? book a free valuation

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our customers

Dear Yvonne, I would like to thank you for the way you and the team have carried out the sale of my house, your have all been pleasant, helpful and efficient. I would certainly recommend Brown & Merry to anyone who was thinking of moving.

Mrs C, Hertfordshire,

I was very satisfied with the service offered by Brown and Merry during my recent purchase. Yvonne Nichols gave me timely updates on how things were progressing and answered any queries I had promptly.

Mr H, Hertfordshire,

Friendly service from all at Brown & Merry, the feel of an independent agent with the process maturity of a franchised agency. Emily did a fantastic job at showing us through a number of properties, and I’m sure in time her local knowledge of schools and geographies will shine through. Thanks again and fingers crossed for a smooth purchase!

Mr P, Bedfordshire,

All the staff at the Tring Branch were very pleasant to deal with, helpful, prompt to reply, and accommodating. The before and aftercare we received from Yvonne Nichols was excellent. She gave us lots of information about the area and local amenities and was extremely helpful. We would highly recommend this branch

Mr M, Hertfordshire,

I used Brown and Merry to buy and sell a property at the same time. It was the first time I have done this and met many hiccups and hurdles on the process! I would like to say how great Yvonne Nichols has been for our move, she went above and beyond in ensuring we were kept in the loop of what was happening, chasing people in many fields and just generally being fantastic! She was brilliant to have at the end of a phone or to pop in and visit at the branch in Tring. Highly recommend!

Mr M, Bedfordshire,

' Professional Service ' Brown & Merry were not the only agents that came to value the property but right from the start I was impressed by Alan Dempsey’s knowledge, experience and professionalism; I therefore chose to market the property with him and his team. It was a good choice.

Mr P, Hertfordshire,

Yvonne’s help was brilliant she phoned me every week for updates on the progression of my sale and purchase. Which I really appreciated.

Mrs P, Hertfordshire,

The team worked hard on my behalf, all viewings were accompanied which was a comfort as I live alone. Nothing was too much trouble, on every occasion I made contact and was always greeted with a friendly response. Were I to remain in this country I would have no hesitation in recommending their services.

Mrs H, Bedfordshire,

We have just completed on the sale of our 91 year old mother’s house and on behalf of all her family I want to thank everyone at Brown & Merry for making the whole process as painless as possible. We’ve previously thanked the sales team for their part but on this occasion we want to say a very big thank you to Yvonne who has gone out of her way to keep us posted on progress. She is such an asset to the Tring branch and her friendly and personal approach has been very much appreciated. Thank you

Mrs S, Hampshire,

Brown & Merry in Tring have been excellent. Marcus was great to work with, with Yvonne always keeping us up-to-date with the process. Highly recommend them!

Mr T, Hertfordshire,

Sylvie was our negotiator on the property we have viewed and successfully offered on this week. She was hugely professional and informative and immediately put as at ease. We felt valued and supported by her and her knowledge was vast. She pointed things out and gave relevant figures for service charges etc and rental potential. Sylvie’s professional and approachable manner most certainly contributed to our placing a serious offer the same day. Thank you Sylvie and Brown and Merry

Miss C, Hertfordshire,

Yvonne, the reason my late wife and myself have been with Brown & Merry for all these years is due to the excellent service we receive from people like your good-self and others such as Joanne Wallis, as not only do you support me regarding any issues but you have the “human touch” which is quite rare these days. I can rely on yourself to help with the current sale of our property and the same goes for Jo in helping with data & inspections for both rental properties.

Mr M, Buckinghamshire,

I would like to thank Brown & Merry for their support in selling our house. I would particularly like to thank Yvonne who monitored the progress of the sale and managed to keep things moving through problematical moments.

Mr & Mrs M, West Midlands,

Yvonne was very helpful throughout the sales process. The sale was not straightforward and she kept chasing to obtain the results we needed to progress the sale. All went well in the end and we completed in time. Thanks Yvonne and the Conveyancing team.

Mr M, Hertfordshire,

I wanted to say a massive thank you to you for all your help with the purchase of the house on St Peters Hill. You’ve made the process so much easier by liaising so well between myself, the seller and solicitors involved particular as it hasn’t been straight forward and has taken longer then anticipate to complete. It’s been a really pleasure having you involved. Many thanks again.

Miss G, London,

Yvonne, just wanted to say a big thank you to you and your team for all your help throughout the process. It was very helpful to be able to talk things through with you and felt you saw things from all angles.You were always very efficient in your communication and this was much appreciated. You and your team, particularly Jamie Dyson were all very professional, conscientious and helpful. Following a recent and very poor experience with a London estate agent you have restored my faith

Mrs S, Hertfordshire,

Just want to say a big thank to Yvonne, she has been superb throughout my purchase.Although I started on a shaky path with Brown & Merry, once Yvonne took over and started liaising with me, the whole situation took a turn for the better, I am very glad to say. She constantly kept me informed, sometimes being in office long after it had closed.She is any absolute credit to the company, and very good at balancing many balls in the air. I hope she is appreciated, because she certainly deserves it

Mrs D, Bedfordshire,

Yvonne, Just a note to say Thank You to you and all the team for your help during the sale of Thorne Way, it was very much appreciated.

Mr & Mrs S, Buckinghamshire,

We were very happy with the service we received from Brown & Merry. All calls were answered quickly, actions were completed quickly and we received all the information and support we required. We had a very prompt and efficient service for both purchasing and selling and everything went smoothly. A special thank you to Yvonne for patiently answering all our queries and working hard to resolve issues for us. We would definitely recommend you to anyone wishing to buy or sell a house.

Mr & Mrs J, Hertfordshire,

Alex & Team, I mean every word. Your kindness, patience & tenacity, I could not have managed without you.

Mrs P, Hertfordshire,

Yvonne, I am just emailing you to say that you have been a tremendous support to me in buying Flat 14, Massey House. Your professionalism, efficiency and comprehensive knowledge of the house-buying process made all the difference in putting my mind at ease in buying this property. There are a lot of estate agents in Tring but The level of service that you have personally provided makes Brown & Merry stand out from all of the rest and, as such, you are an excellent ambassador for your employer.

Mr M, Hertfordshire,

Just wanted to say a big thank you for all your help in getting my daughter to exchange of contracts. You have been truly amazing, professional, very kind and helpful and couldn’t praise you enough throughout the process. This recommendation doesn’t come lightly as I am an ex-agent having worked locally until very recently! I would also like to say a thank you to Garry who showed us round. He was courteous and efficient. Hold on to them both as they are a real credit to Brown and Merry.

Mrs W, Hertfordshire,

I wanted to drop you a line to thank you for all your help with my purchase. I know things were quite complicated, but throughout I’ve been reassured by your professionalism and efficiency. You’ve balanced my needs with the vendor’s throughout, and I particularly appreciated how you kept me updated during the process. On a personal level, you’ve always been extremely pleasant to deal with, even when things got a little sticky! So in summary, many thanks. You’re an asset to Brown and Merry.

Mr T, Bedfordshire,

Yvonne, Many thanks for all of your assistance and persistence in getting the house sale through. We're really looking forward to moving in and our first Christmas in Tring next month.

Mr & Mrs P, Hertfordshire,

Yvonne I wanted to drop you an email to thank you and the B&M team for all your help and support in assisting my move. As we know, owing to situations outside of our control, i.e. the first time buyers at base of the chain, what should have been a straight forward conveyance turned into an on-going frustration. However, you were fantastic at keeping me informed as to status. This allowed me mediate the frustration and finally the move was completed successfully.

Mr M, Hertfordshire,

Hi Yvonne, I just wanted to drop you a note to say thanks for all of your help in co-ordinating the parties towards the sale of my house. I really appreciate the time and care you put into securing my exchange and completion. Take care and many thanks

Miss H, Bedfordshire,

I have no hesitation in recommending your company and staff to anyone wishing to buy or sell their home. Special thanks to Yvonne Nichols who has done a wonderful job giving me good advice and support when I needed it most.

Mrs F, Worcestershire,

Dear Yvonne, we just wanted to send you a quick note to say thank you for your help over the last couple of months - we finally have our first house! Buying a house for the first time is daunting and stressful and you helped us in understanding and making it a pleasant experience for us. All the best

Mr O, Bedfordshire,

Yvonne, We just wanted to say a big THANK YOU !! for everything you did to help. Buying houses is stressful at the best of time let alone with the whole issue of the road. You were amazing so thank you [you deserve a bonus] best wishes

Mrs D, Bedfordshire,

Dear Yvonne Thank you so much for everything ! kindest regards

Mr & Mrs A, Bedfordshire,

I have just sold and bought properties locally and during the process of these transactions I dealt with a very polite and helpful lady called Yvonne. Please accept this letter of recommendation to Yvonne who has been highly professional in the way she handled all matters relating to the sale and purchase. I would say that Yvonne has gone out of her way to help the process flow smoothly and has been the friendly voice on the other end of the phone I could always rely on.

Mr & Mrs J, Buckinghamshire,

Brown & Merry Tring team have been great. They regularly rang to update me on the latest conversations between the solicitors, ( who told us very little). They worked their magic to organise 9 viewings over a weekend with only 2 days notice. They have worked hard for both us as a seller and also the buyer. I would certainly recommend this super team to help you find or sell a property. Thanks.

Mr B, Buckinghamshire,

Thank you for all your assistance. Kind regards.

Mrs F, Kent,

We sold our house with Brown and Merry and bought a our new home though them, Alan was our estate agent, he provided an excellent service, kept us updated at all times, very professional, we moved into our new home within 4 weeks! Thanks Brown and Merry for your service we definitely chose the right estate again.

Mr & Mrs P, Hertfordshire,

Thank you, Adam and team, for making this process such a pleasure."

Mrs M, Hertfordshire,

The service provided by Alex, Alan and Alice was outstanding. Unfortunately the chain beneath our sale collapsed twice so the team effectively sold our house 3 times for us. Our property was eventually vacant for 6 months over winter and we lived too far away to be able to check on it but we need not have worried - the team checked on it for us, even without us asking. Their advice on pricing was also spot on. Alex in particular was proactive and always pleasant to deal with.

Mr & Mrs A, Oxfordshire,

My husband and I have recently completed a purchase of a property with Brown & Merry Tring, and Alan was our main contact. We were impressed with the regular updates he gave us and it always felt like we were in the loop. We found all staff we spoke to very helpful. We would like to also thank Yvonne as she explained the whole house buying process to us very clearly when we asked- as first time buyers we didn't have much of a clue at first! Overall very impressed with Alan and the team.Thank you

Mr & Mrs W, Hertfordshire,

From the beginning to the end of our sale the Tring team looked and acted in a very professional manner. Alice and Alex gave good advice and input. But the main drive was provided by Alan who pushed the exchange through just before Christmas, which was a much appreciated Xmas present. He gave us regular updates and advice so we actually knew what was happening which is a rare thing with a lot of estate agents. Would definitely recommend Brown and Merry at Tring to friends and family. "

Mr & Mrs C, Buckinghamshire,

"I am delighted with the friendly service from Alex and his team at Brown & Merry.Tring. From start to finish the team have been very helpful. Moving is such a stressful time but they really have a great approach to the whole process. Honest and reliable service, with NO small print on contract Realistically priced on the sale of the house, they found the perfect buyers fairly quickly (within a month) I recommend them 100% "

Mrs D, Hertfordshire,

Hi Alice, nothing was too much trouble and you went out of your way to chase my solicitors as well as your client's solicitors, on numerous occasions, where I had given up! Many are not as easy to deal with or have a relaxed conversation about frustrating circumstances and this made the whole transaction a lot easier from my perspective.

Mr C, Buckinghamshire,

We used Brown and Merry to sell our house earlier this year.They were helpful and efficient. Always returning our calls and keeping us well informed at all stages of the sale. Thank you.

Mrs M, Dorset,

We purchased through Brown and Merry. They seemed to go above and beyond to help with a smooth transaction, even going as far to assist with issues we came across with our selling and conveyancing. A real personal touch. I would recommend them in a heartbeat.

Mr and Mrs B, Hertfordshire,

Excellent service through a particularly complex chain. Went the extra mile which was appreciated.

Mr L, Bedfordshire,

We changed estate agents to Brown & Merry after not being able to sell our property for 3 months. This was a great move as we sold within 3 weeks. The team at Brown & Merry were really good and helpful and we would definitely recommend them.

Mr R, Hertfordshire,

Brown & Merry in Tring were helpful and polite. Alice and Simon helped us by coming to the property to let us in when we needed to be there. Because we lived in Birmingham we needed to visit more than once to see what needed doing to the property.This was really useful for us especially at such a stressful time.When we had to wait for the keys the staff were very helpful and friendly especially Yvonne who made us a cup of tea and spent some with us while we waited, nothing was too much trouble

Mr & Mrs C, Hertfordshire,

We changed estate agents to Brown & Merry after not being able to sell our property for 3 months. This was a great move as we sold within 3 weeks. The team at Brown & Merry were really good and helpful and we would definitely recommend them

Mr R, Hertfordshire,

Alan Dempsey led a campaign fraught with difficulties to a successful conclusion.We were impressed with his support and navigation out of a potentially highly risky situation.He was particularly good in setting up the chain and we were impressed how quickly it was established. What should not be underestimated is the stress this has caused particularly with what seemed a very protracted legal side.Nevertheless Alan did particularly well in rescuing the situation, giving us hope and moral support

Mr & Mrs M, Hertfordshire,

Just a note to say thank you. We really appreciate all you've done for is ! Alice Lance & family

Mr and Mrs B, Hertfordshire,

Throughout the whole process of selling my father's property following his death, Alan and Brown and Merry were brilliant. We outlined what we needed help with as we do not live in the area which they adhered to completely. I would especially like to thank Alan who made a trying and emotional ordeal a lot less painful. I would happily recommend this agency to anyone. Thank you

Mrs S, Northamptonshire,

We had been on the market for 6 months when despite reaching the less popular time of the selling calendar (Nov) we decided to change agents. At the same market price Alan Dempsey & the team at Brown and Merry sold our house in less than a week!! The professionalism, communication and service provided by this agent is first class. Our regret is that we did not go to Brown and Merry in the first instance, we would recommend that anyone in Tring and the surrounding area make them their 1st choice

Mr & Mrs G, Wiltshire,

We decided to move to the Tring area for our retirement and found Brown & Merry to be very proactive, they understood our needs and did everything they could to meet them. We found all of the people we dealt to be extremely helpful, in particular Alan who was very helpful and supportive through what turned out to be a long process which has concluded very successfully.

Mr & Mrs K, Hertfordshire,

"The staff at Brown & Merry Tring are friendly, helpful and professional. The photographer did a fantastic job and we were very pleased with the listing. We agreed a sale very quickly but there was a very long wait for exchange due to shocking behaviour from agents and solicitors further down the chain."

Mr & Mrs P, Hertfordshire,

After a rather jaded experience with another company in Tring we found our purchase through Alan Dempsey to be smooth and trouble free. Friendly in person and always available on the phone, we highly recommend this branch of Brown & Merry.

Mr B, Hertfordshire,

This is the second time I have sold a property through Brown & Merry. They worked very hard to market the property and secure a buyer. Our point of contact was Alan who was always great at collating and giving feedback soon after a viewing. He was always polite and knowledgeable and I would definitely recommend and use Brown & Merry again.

Mr H, Buckinghamshire,

Faultless service from Brown and Merry. As first time buyers we appreciated the service from Alan Dempsey and the really good level of communication. Would definitely recommend them.

Mr B, Hertfordshire,

To Alan, With much appreciation, Thanks for all the help and understanding during our recent move. It was much appreciated. Kind regards,

Mr & Mrs E, Hertfordshire,

Thanks so much for all your help, and for getting us in before Christmas! You've really gone above and beyond getting it all through for us. Thanks

Mr and Miss S, London,

Very professional. Kept in contact throughout and helped put my mind at ease. Definitely realised that you can't choose who buy through but glad we chose them to sell through! Definitely recommend.

Mr W, Hertfordshire,

I have let my property through Brown and Merry, Tring Office for the last 8 years, Jo and her team have always provided an exceptional letting and management service,, They are quick to deal with any problems that arise, and secure new tenants at the end of a tenancy.

Mr C, Buckinghamshire,

Alan and all the staff kept us well informed throughout. With tact and consideration, they helped us through the house sale process at a difficult time for the family. Thank you all

Miss W, Surrey,

"Pleased with the way Alan Dempsey kept us informed and helped with dealing with the solicitors. Thank you"

Ms T, Hertfordshire,

"Alan went the extra mile to ensure we got the property we wanted and helped to overcome all the difficulties and niggles encountered during a purchase. Thanks for your persistence and professionalism."

Mr & Mrs S, Hertfordshire,

Hi Alex Just a note to thank you for your prompt and efficient service in the processing of this transaction Very best wishes to you and your team Bob

Mr C, Wiltshire,

Alex, Lauren, Kristina and Team Many thanks for all your service at Brown & Merry throughout the sale and purchase of our house/houses. Alex you are a hard worker and honest and I appreciated your help at pushing this all through. Both Lauren and Kristina were always really helpful and happy to help which was also appreciated!! Many thanks.

Mr & Mrs R, Hertfordshire,

Happy New Year! I just wanted to say thank you so much for the fantastic service you provided me last year. I have had dealings with every estate agency in Tring and Brown and Merry were the best by far. You were great to deal with and very professional, helpful and trustworthy throughout. I could not recommend yourself and Brown and Merry highly enough, when I next move you will be the first person I get in touch with.

Mr & Mrs W, Hertfordshire,

On behalf of myself and Malcolm we would like to say a huge thank you for all your help and support with buying our first home. The whole process was stressful but the service you have provided has been excellent; Good communication at every stage was delivered ensuring a smooth and quick result. We would like to say a special thank you to Alex who has been amazing throughout the whole process.

Mr & Mrs C, Hertfordshire,

From all of the offers I received (some charging less commission than B&M) my wife and I decided to go with Brown and Merry because of your recent recruitment of Alex. We bought from Alex in 2011 and he gave a very personal service and again he has done the same during the sale - going above and beyond and not just meeting our expectations but exceeding them at every opportunity. I look forward to doing with business with Brown and Merry again in the future.

Mr & Mrs G, Hertfordshire,

Having had our house on the market with various agents for nearly 2 years, very few viewings and no offers, we moved to Brown and Merry and within days had a number of very positive viewings and a sensible offer within 4 weeks. Even when the sale was going through Alex worked tirelessly ensuring that the chain was kept fully informed of how things were progressing and being the pivotal link between agents, solicitors, buyer and ourselves. I would have no hesitation in recommending Brown & Merry

Mrs M, Bedfordshire,

Thank you all for your cheer and your kindness - you were always responsive and helpful through a fairly hair-raising time and thank you so much. With warmest regards

Mr M, Devon,

We write to say thank you very much to you and your team for your help and commitment to the now completed sale of the above property. We recognise that, despite the general interest overall, this did not end up as the easiest of sale and patience was tested all round. We particularly appreciated your personal interest and support.

Prof & Mrs W, Buckinghamshire,

The other heirs and myself would like to thank you and the staff at Brown and Merry for all your help in selling the property in Bedford Street Berkhamsted so completing the conditions of my mothers will. Without you going the extra mile I believe we would still be struggling to complete the sale.Thank you once again and I would like to take this opportunity to recommend you and the staff for your care and help in a difficult situation.Please feel free to use this letter for advertising purpose

Mr H, Northamptonshire,

Very many thanks for all of your help with the purchase - it has been much appreciated

Mr & Mrs H, Hertfordshire,

I would like to convey how happy we were with the sale of my mother's bungalow. Jamie and Yvonne were so efficient and kind with everything involved with the sale, real gems. They are both a big asset to your company. If ever needed I would deal with Brown and Merry again and highly recommend your company. Many thanks.

Mrs Y, Hertfordshire,

Thank you for all of your help with the purchase of our new house. All the best.

Mr & Mrs M, Buckinghamshire,

A very warmTHANK YOU for all your help, hard work and support with the purchase of 'No 13'. I think you've all been involved at various points and I am very grateful for your patience and professionalism throughout.

Mrs M, Hertfordshire,

Thank you for your help and advice. Feel free to pop in for a coffee anytime.

Mrs M, Hertfordshire,

Thank you all so much for all of your hard work in finally selling our home! Great team work, many many phone calls and we got there in the end. Many thanks.

Mr & Mrs P, Buckinghamshire,

Thank you for all that you have done with the help of your team and your continuing support.

Mrs W, Hertfordshire,

Finally we've exchanged on our property! Jamie was extremely professional with his reassurance of what would happen next. Also I would like to say a big thank you to Yvonne for her relentlessness to finally push this through - at the same time she's managed to stay happy and focused at the end of the telephone.

Mr L, London,

We would just like to express our sincere thanks to Phil Shrimpton. He has been an absolute pleasure to deal with and has always answered our questions promptly and with his usual happy enthusiasm. We cannot thank him enough. Yvonne has also been a delight and lovely when we've dealt with her.

Mr C, Cheddington,